Automation & AI
We connect your software to each other and to AI, and automate the work that is done by hand today: joiners and leavers, tickets, inventory, alerts, reports and moving data from one system to another.
Account, email, licences, device and access prepared at once, with no lists and nothing forgotten.
Access removed, licences freed up and the device located the same day.
Classified, prioritised and routed to the right person, with the context already gathered.
Data goes from the email or the PDF into your ERP without copying it by hand.
Every month, with data from your systems, generated and sent without anyone putting them together.
Your systems’ alerts, summarised and prioritised: what is happening, what it affects and what to do.
Devices, licences and users reconciled across your systems, without spreadsheets.
Procedures, manuals and old tickets you can query in plain language.
Alert triage, joiners and leavers, inventory, tickets and repetitive tasks.
We connect AI to your tools (ERP, ticketing, email, documentation, consoles) so it can query and act, always with scoped permissions.
ERP, CRM, email and ticketing connected by API, so data flows from one to another on its own.
They prepare the work (a draft, a ticket, a change) and leave it ready.
Answers about your procedures, your inventory or your tickets, saying where each fact comes from.
AI customer service connected to your systems: it checks an order or an incident, opens a ticket or answers from your documentation, and hands over to a person when needed.
They arrive saying what is happening, what it affects and what to do.
If your data cannot leave the building, we design and set up AI servers with open models on your infrastructure.
Our SOC, BKA Phylax, works like this: as soon as a case opens, the AI reads it, cross-checks it with everything else and proposes a response to the on-call analyst. And our own operation (documentation, reports, internal tools) runs on MCP servers we have built ourselves.
It is a standard connector (Model Context Protocol) that lets an AI assistant query and use your systems with the permissions you give it. We set it up and maintain it.
Yes, when the value lies in connecting it to your systems: orders, tickets, inventory or documentation. So it doesn’t just answer, it gets things done.
We choose the model based on your data: a European one such as Mistral, an open one or one on your premises.
With one concrete task that takes up hours every week. If it can be automated, we’ll tell you; if not, we’ll tell you that too.
As you prefer: some tasks can run on their own and others you’ll want to review first. We define it with you.
Tell us which task takes up the most hours each week and we’ll tell you whether it can be automated.