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Managed IT · MSP

Your IT department, without building one.

Q: What happens to my current IT person?

Nothing bad: we share the management with them or take over gradually, with no interruptions.

Q: What about out of hours?

Alerts arrive at any hour and, if needed, we step in out of hours on demand. If what you want is 24x7 security monitoring, that is BKA Phylax .

Q: Where is my data?

In the EU: SentinelOne in Frankfurt, Datto in Germany and SuperOps in a European data centre.

Q: How much does it cost?

You pay for what you have: per device, per server, per mailbox. We give you a fixed proposal.

We run your company’s IT for a monthly fee: support for your users, devices, servers, network, backups and security. With response times signed in the contract and a report every month.

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< 2 hFirst response to a critical incident, during business hours

Same dayOn-site technician for a critical incident, anywhere in Spain

BilingualHelpdesk in Spanish and English

Every monthExecutive report with tickets, security, backups and patches

— Who it’s for —

If you have no IT, or it can’t keep up.

Businesses from 10 people upwards with no IT department, or one that can’t keep up. And if you already have an IT person, we share the management with them so they can focus on their own work.

— What’s included —

All your IT, for one fee.

Bilingual helpdesk

Support in Spanish and English by email and portal, with every case in its own ticket.

Monitored devices

A remote management agent on every workstation: inventory, alerts and maintenance before anything fails.

Continuous monitoring (NOC)

Devices, servers and network monitored, with alerts at any hour; support during business hours and, outside them, on demand.

Patches up to date

Windows and Linux updates, managed from a single place.

Servers and virtualisation

Administration of your servers and hosts, with their virtual machines.

Network and firewall

Maintenance for a monthly fee, with no surprises.

Cloud backups

Microsoft 365 or Google Workspace backed up outside the vendor with Datto: email, files and calendars recoverable even if deleted months ago.

EDR on every device

SentinelOne on every workstation and, if you want it, BKA Phylax watching on top 24 hours a day.

Email security

SPF, DKIM and DMARC set up properly, so nobody can impersonate your company.

Two-factor for everyone

Every account with a second factor from day one.

— By contract —

Response times, in writing.

Priority	Example	First response	On site
Critical	Total outage, server down, active cyberattack	< 2 h	Same business day
High	A department down, firewall or backup failure	< 4 h	Next business day
Normal	One user down	< 8 h	Within 2 business days
Low	Changes, questions, joiners and leavers	< 48 h	Scheduled

Business hours, Monday to Friday, 9:00 to 18:00 (Madrid time). Measured until we start working on your incident, not until it is resolved.

— How we start —

No gaps, step by step.

Initial auditInventory, network diagrams, a security review and a prioritised action plan, before we take anything on.
DeploymentRemote management, EDR and backups on every device, a support portal and two-factor for everyone.
TransitionWe move into production gradually, sharing the management with whoever ran it, so nothing stops.
Full serviceWe take it on 100%.

— What you get —

You always know where things stand.

An executive report every month (tickets, security, backups and patches), a quarterly review and an annual committee with management.

— What we work with —

First-class tools.

SuperOpsZammadSentinelOneDattoMicrosoft 365Google Workspace

— No small print —

What the fee does not cover.

Hardware and parts, new installations, moves and relocations, and systems that no longer receive vendor patches. We quote them separately or with a block of hours.

— FAQ —

What people usually ask.

What happens to my current IT person?